Cancellation policy

Last updated 5 November 2026

Subscribe & Save

When you choose Subscribe & Save you receive your jars automatically at the frequency shown at checkout (every 60 days unless you change it) at 20% off the one-time price, and you authorise us to charge the payment method on file for each renewal.

Manage, skip, pause, cancel

Everything is in your account under Subscriptions: change scent, change frequency, skip the next shipment, pause, or cancel. Changes made before a renewal charge take effect immediately. You can also email care@marqueparis.com; please allow 2 business days for us to act on it.

Renewal notice

We email you about 4 days before every renewal with the date and amount.

Price changes

Your renewal price is the discounted price shown when you subscribed. If it ever changes we give 30 days' notice by email, and you may cancel before the new price applies.

Refunds on renewals

Renewals cancelled in the portal before the charge, or by email at least 7 business days before it, are refunded in full. Other renewal refunds are governed by our Refund Policy, including the same-day "forgot to cancel" exception.

Pre-orders and batches

When a batch is sold out, a pre-order reserves a jar from the next batch at the price shown; your card is charged at checkout and the ship date is stated on the product page. You may cancel a pre-order for a full refund at any time before it ships by emailing us.

Contact

MARQUE PARIS · care@marqueparis.com